Remote It Administrator jobs Jobs in Hollywood, Florida | Remote Work From Home

**Job Title:** Remote IT Administrator jobs **Location:** Remote — based in Hollywood, Florida --- ### About the Role We are seeking a proactive and technically‑savvy Remote IT Administrator to join our fast‑growing, fully distributed tech operations team. In this role you will safeguard the reliability, security, and performance of our corporate network and cloud‑based infrastructure while directly supporting over 300 remote employees located across the United States. You will report to the Director of IT Services and partner closely with our DevOps engineers, Security Lead, and the People Operations team to ensure that every endpoint—whether a laptop in Hollywood, Florida or a mobile device on a coffee shop Wi‑Fi—delivers a seamless, secure user experience. Your daily mission: keep our digital workplace humming, troubleshoot problems before they become tickets, and continuously improve our automation pipelines so that our remote workforce can focus on delivering value to our clients. --- ### Key Responsibilities - **Endpoint Management:** Deploy, patch, and maintain Windows 10/11 and macOS devices using Microsoft Endpoint Manager (Intune) and Jamf, ensuring 99.5% compliance across all users in Hollywood, Florida and beyond. - **Network Operations:** Monitor and administer VPN connections (Cisco AnyConnect) and SD‑WAN routers, achieving < 2 % downtime per month and supporting a 300‑user remote network. - **Identity & Access:** Manage Active Directory and Azure AD groups, enforce MFA policies, and provision accounts in Office 365 with a target of 95 % automation via PowerShell scripts. - **Cloud Administration:** Oversee AWS and Azure resources—including EC2, S3, and Azure VMs—optimizing cost and performance; deliver quarterly cost‑saving recommendations of at least 5 %. - **Ticket Resolution:** Own the ServiceNow ticket queue for Tier‑2 incidents, resolving ≥ 85 % of tickets within SLA (4 hours) and documenting solutions in our knowledge base. - **Backup & DR:** Administer Veeam and Azure Backup jobs, verify restore tests semi‑annually, and maintain a Recovery Point Objective (RPO) of 4 hours. - **Security Hygiene:** Conduct monthly vulnerability scans with Qualys, remediate critical findings within 48 hours, and enforce endpoint encryption standards. - **Collaboration & Documentation:** Partner with the DevOps team to integrate CI/CD pipelines (Jenkins, GitHub Actions) for infrastructure as code, and produce run‑books for recurring processes. - **Vendor Liaison:** Negotiate and manage contracts with hardware and software vendors, ensuring compliance with procurement policies and achieving cost reductions of at least 3 % yearly. - **User Training:** Develop and host quarterly remote “IT Essentials” webinars (via Zoom) for staff in Hollywood, Florida to boost self‑service adoption by 20 % year over year. --- ### Required Qualifications - Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience. - **3–5 years** of hands‑on experience as a Network Administrator, System Administrator, or similar remote IT role. - Proven expertise with **Windows Server 2019/2022**, **Active Directory**, and **Azure AD**. - Strong command of **PowerShell** scripting (≥ 200 lines of automated code) and **Bash** for Linux administration. - Experience managing **Office 365** and **Microsoft Teams** in a multi‑tenant environment. - Proficiency with cloud platforms: **AWS** (EC2, IAM, S3) and **Microsoft Azure** (VMs, Resource Manager). - Familiarity with **ServiceNow** ticketing and **Jira** for IT project tracking. - Ability to troubleshoot and resolve network connectivity issues across VPN, DNS, and firewall appliances (Cisco ASA, Fortinet). - Excellent written and verbal communication skills, essential for supporting remote staff in Hollywood, Florida and nationwide. --- ### Preferred Qualifications - Certifications: **Microsoft Certified: Azure Administrator Associate**, **Cisco CCNA**, or **CompTIA Security+**. - Experience with **Infrastructure‑as‑Code** tools such as Terraform or Ansible. - Knowledge of **Zero‑Trust Security** frameworks and implementation of Conditional Access policies. - Prior exposure to **Veeam Backup & Replication** or **Azure Site Recovery**. - Leadership experience in mentoring junior IT staff or running incident‑response drills. - Background in a SaaS‑focused organization with a fully remote workforce. --- ### Compensation & Benefits - **Salary Range:** $85,000 – $112,000 annually, commensurate with experience and certifications. - Comprehensive health, dental, and vision insurance (company pays 80 % of premiums). - 401(k) plan with up to 5 % employer match. - Generous paid time off: 20 vacation days + 12 holidays + 5 sick days. - Remote‑work stipend of $150 monthly for coworking space or home‑office upgrades in Florida. - Annual professional‑development budget of $2,500 for conferences, courses, or certifications. - Wellness allowance ($75 monthly) and company‑wide quarterly virtual team‑building events. --- ### Work Setup - **Time Zones:** Primarily US – Central (CT) and Eastern (ET); core hours 9 am–3 pm CT, with flexibility outside these windows. - **Meeting Cadence:** Daily stand‑ups (15 min) on **Zoom**, weekly sprint planning (1 hour) in **Jira**, and monthly all‑hands (60 min) via **Microsoft Teams**. - **Internet/Equipment:** Minimum 25 Mbps download, 5 Mbps upload, wired Ethernet preferred; we provide a company‑issued laptop (Dell XPS 15) and dual‑monitor setup shipped to your residence in Hollywood, Florida. - **Collaboration Platforms:** **Slack** for instant messaging, **Confluence** for documentation, **GitHub** for code repositories, and **ServiceNow** for ticketing. - **Security Requirements:** MFA on all corporate accounts, encrypted VPN connection, and compliance with company’s BYOD policy. --- ### Growth - **Career Pathways:** After 12 months of strong performance, opportunities to advance to Senior IT Administrator, IT Operations Lead, or Cloud Engineering Specialist. - **Learning Budget:** $2,500 per year for certifications (e.g., Azure, Cisco) and online training platforms (Pluralsight, Udemy). - **Mentoring Program:** Pairing with a senior engineer for quarterly skill‑building sessions, code reviews, and architecture discussions. - **Performance Cycle:** Bi‑annual reviews with clear OKRs, salary adjustments, and potential bonus eligibility up to 10 % of base salary. --- ### How to Apply Please submit the following to our applicant portal no later than **Friday, November 15, 2025**: 1. An updated resume highlighting relevant remote‑IT experience. 2. A brief cover letter (max 300 words) explaining why you are excited to support our team in Hollywood, Florida and how your skill set aligns with the role. 3. (Optional) Any certifications or a link to a portfolio of automation scripts or infrastructure projects. Our interview process consists of three stages: - **Stage 1 – Recruiter Screen (30 min):** Overview of your background and expectations. - **Stage 2 – Technical Assessment (90 min):** Live troubleshooting scenario plus a short take‑home PowerShell script. - **Stage 3 – Leadership Panel (60 min):** Behavioral interview with the Director of IT Services and a senior developer. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We look forward to meeting the next member of our remote IT family—right here in Hollywood, Florida—and building a secure, efficient, and innovative digital workplace together.